Customer Success Manager

  • Customer Success
  • Utrecht, Netherlands

Customer Success Manager

Job description

At Channext, we believe Partnerships is the #1 driver for hardware and software companies to grow their business. That’s why we are on a mission to create the leading Partner Success Platform, helping brands like Cisco, Dell, and Logitech scale revenue with their Partners.

How? Our software makes partner marketing and engagement easy and scalable, while tracking every partner interaction to help our customers measure what’s driving growth and what not. Last year we raised a €4.5M Series A round and doubled our team size to more than 50 employees. Now we are seeking a Customer Success Manager to join our mission. 🚀

About the role

As Customer Success Manager at Channext you’ll be working one-on-one with some of the world’s leading tech brands to be their trusted advisor on their Channel ecosystem. You’ll be driving value for the customer during the post-sales journey. It's a generalist role with onboarding, Quarterly Business Reviews, creating and presenting business cases while driving revenue expansion.

Key responsibilities

  • You are dedicated to fulfilling our customer goals, explaining why Channext can meet their specific needs, which creates an opportunity to introduce Channext to their global colleagues.

  • You are commercially driven to overachieve a net revenue target.

  • Have a hands-on approach with our clients, demonstrating to stakeholders through both operational effectiveness and client communication.

  • Define (and continuously refine) customer success best practices and make sure our playbooks are continuously improved.

  • Collaborate with our product & marketing teams to develop an integrated customer experience.

  • You are able to create and coordinate a best practice customer success meeting cadence with customers in different tiers.

  • Experience with CS tech stack/ CS automation (currently using Hubspot as our CRM)

  • Cross functional collaborate with our product, sales & marketing teams to develop an integrated customer experience.

Job requirements

About you:

  • You are fluent (written & verbal) in Dutch & English.

  • You have been in a commercial CSM role for 2+ years (preferably SaaS/start-up environment).

  • You enjoy executing & continuously improving revenue-focused customer success cycles.

  • You understand the importance of CRM hygiene & have a data mindset.

  • You want to develop & prove your Customer Success skills by being an individual contributor, (over)achieve targets and from there accelerate.

  • You are an energetic team player.

  • You love speaking to customers and understanding and solving their problems, and have excellent verbal and written communication skills

  • You’re happy working in a changing environment and are adept at juggling multiple priorities at a time.

  • You are result-oriented. A successful customer is most important to you.

Why Channext?

  • A fast-growing scale-up with international ambitions. The perfect place to develop yourself and kickstart your career. With a personal budget available for coaching and courses.

  • An office with one of the best panoramic views of Utrecht. From the 13th floor, we can see all the beauty this city has to offer;

  • We’re a team with a lot of different personality types, where everyone is heard. Disclaimer: high risk of becoming best friends with your colleagues :) ;

  • Enjoy the ride! Play our Nintendo Switch in the game room, have a drink in our fancy kitchen and enjoy the pancakes Jeroen (our office manager) bakes for us;

  • All the work gear that you need and we also think about the extras. Nothing better than some energizers @ work; You can choose whether that's unlimited Red Bull OR unlimited dog cuddles.

  • Yearly workation! 2021 was in Portugal, this year will be Italy… Oh and maybe we’ll also end up partying for the weekend on Ibiza this summer  👀