Customer Success parttime job (native German)

  • Customer Success
  • Utrecht, Netherlands

Customer Success parttime job (native German)

Job description

Channext is a fast-growing channel SaaS scaleup based in Utrecht. Our platform is trusted by some of the largest technology companies in the world. We're very proud to count companies like Dropbox, Fujitsu & Microsoft to our customer base. We're growing rapidly and have just launched in Germany. Therefore, we are seeking a part-time customer success employee (native German) to hop on board and join our mission.🚀

About the job

As our customer success specialist, you'll be the face of the company to the German users of our platform. Your key responsibility is to create a great onboarding experience for resellers and reply fast to support questions. You will help resellers with onboarding and advise them to maximize the platform value for them. Onboarding with resellers will be mainly via phone & video calls, plus answering support questions through e-mail & live chat. Besides this, you're also having regular update meetings with our German-speaking customers. You're proactive & always helping with a smile, and partner with your colleagues to onboard resellers and answer all their questions.

Job requirements

About you

  • You are proactive & enthusiastic;
  • You love helping people;
  • You're a great listener;
  • You don't want to stop before you fixed a problem;
  • You speak and write fluent German (native) and English (professional level);
  • You would like to work in SaaS and tech;
  • You're eager to learn and develop yourself.

Why Channext?

  • A fast-growing scaleup with worldwide ambitions. The perfect place to develop yourself and kickstart your career;
  • Daily lunch and unlimited Coca-Cola & Red Bull. Nothing better than some nice self-treatment after hard work;
  • An office located in the heart of Utrecht. We have direct access to a lot of nice bars and restaurants, public transport, and boat trips on the canals of Utrecht;
  • A lot of fun. Join us to play our Nintendo Switch every day, drink beers on our terrace and have monthly activities with the team;
  • An informal culture. We're a team with a lot of different personality types, where everyone is heard and you can dress as you like. Disclaimer: high risk of becoming best friends with your colleagues :) ;
  • A competitive compensation package. We find it important to show our team how much we value them, and a competitive salary and conditions are one of the ways we express our gratitude.