Senior Enterprise Customer Success Manager

When you join Channext, you become part of a company where your talents are recognized, your ideas are valued, and your potential is limitless. Whether you're a seasoned professional or just starting your career journey, we offer unparalleled opportunities for growth, learning, and development.  

As a Senior Customer Success Manager at Channext you’ll be working one-on-one with some of the world’s leading tech brands to be their trusted advisor on their Channel ecosystem. You’ll be driving value for the customer during the post-sales journey. It's a generalist role with onboarding, Quarterly Business Reviews, creating and presenting business cases while driving revenue expansion.

Your key responsibilities

• High customer satisfaction and retention: Strive to exceed customer expectations and achieve business targets through continuous improvement and innovation.
• Successful Onboarding and Adoption: Collaborate with internal teams to ensure a seamless customer experience and effectively manage and mitigate customer escalations.
• Customer Relationship Management: Build and maintain strong relationships with customers to drive value and satisfaction.
• Customer-Centric Focus: Prioritize customer success and satisfaction in every interaction.
• Upsell and Expansion Opportunities: Negotiate terms, contracts, and renewals with customers to drive upsell and expansion opportunities.

Qualifications

• Proven experience (4 - 5 years) in customer success, account management, or related roles;
• Excellent communication and interpersonal skills;
• Strong analytical and problem-solving abilities;
• Ability to thrive in a fast-paced, dynamic environment.

Why Channext?
If you're looking for a rewarding career where you can make an impact, grow professionally, and be part of a extraordinary community Channext is the place for you. 

• Join the rocketship: working with the biggest technology companies in the world, revolutionizing how they grow through automated marketing through their partner network. 
• Passionate Community: Joining Channext means becoming part of a passionate community. You'll be surrounded by like-minded individuals who are committed to making a difference and driving success. Together, we'll celebrate achievements, support each other, and create a positive and uplifting work environment.
• Professional Growth: At Channext, we invest in our people. We offer a range of learning and development opportunities to help you grow both personally and professionally. Whether it's through training programs, mentorship, or on-the-job experiences, we'll support you every step of the way.
• Meaningful Impact: At Channext, your work matters. You'll have the chance to make a real difference by helping businesses around the world thrive and succeed. Whether you're developing groundbreaking solutions or delivering exceptional customer experiences, you'll be contributing to something truly meaningful.
• Innovative Culture: We are at the forefront of innovation, constantly pushing boundaries and challenging the status quo. As part of our team, you'll have the opportunity to work with cutting-edge technology and be a driving force behind transformative change in the industry.